1. Overview and Scope
This Privacy Policy describes how Cobbler Ridge collects, uses, protects, and discloses personal information when you visit our website (cobblerridge.online), purchase our benchmade footwear and leather accessories, or communicate with our customer support and workshop team.
2. Information We Collect
We collect information that you provide directly to us when making a purchase, creating an account, or contacting our concierge:
- Contact Information: First and last name, billing address, shipping address, email address, and telephone number.
- Transaction Information: Order details, footwear sizes selected, purchase amounts, date and time of order, and shipment tracking identifiers.
- Payment Data: Payment details are collected directly by our payment processor (Stripe). We do not store, process, or have access to raw credit card numbers or security CVV codes on our servers.
- Device and Technical Information: IP address, browser type, operating system, referring URL, and browsing interactions collected via essential session cookies to enable shopping cart persistence and security.
3. Payment Processing via Stripe
Cobbler Ridge utilizes Stripe, Inc. as our independent third-party payment gateway. When you enter payment details at checkout:
- Your payment card credentials are encrypted in transit via Transport Layer Security (TLS 1.3 / SSL 256-bit) and transmitted directly to Stripe's secure infrastructure.
- Stripe is certified to PCI Service Provider Level 1, the most stringent security standard in the global payments industry.
- For more information on Stripe's security and privacy practices, please review the Stripe Privacy Center.
4. How We Use Your Information
We process your personal information strictly for legitimate commercial and operational purposes, including:
- Fulfilling, processing, crafting, and shipping your footwear orders.
- Sending transactional notifications including order confirmations, invoice receipts, tracking links, and resoling service updates.
- Screening orders for fraudulent transactions and payment abuse.
- Providing dedicated customer concierge service and handling fit exchanges or warranty inquiries.
- Complying with applicable legal, taxation, and regulatory requirements under North Carolina and United States law.
5. Sharing and Disclosure of Information
We do not sell or monetize personal data. We only share information with trusted third-party service providers essential to fulfilling our services to you:
- Payment Gateway: Stripe, Inc. (payment processing and fraud detection).
- Logistics Carriers: United States Postal Service (USPS), UPS, and FedEx (for physical order delivery and tracking).
- Transactional Email Providers: For delivering order receipts and shipping confirmations.
6. Cookies and Tracking Technologies
We use essential functional cookies necessary for the operation of our online store, such as preserving your shopping bag items across sessions, authenticating user sessions, and securing form submissions. We do not engage in invasive cross-site advertising tracking.
7. Your Privacy Rights (California CCPA & GDPR)
Depending on your jurisdiction, you have specific rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may ask us to correct inaccurate or incomplete information.
- Right to Deletion: You may request that we delete your personal information, subject to legal recordkeeping obligations.
- Right to Opt-Out: We do not sell personal data under the California Consumer Privacy Act (CCPA).
To exercise any of these rights, please contact our Data Protection Concierge at info@cobblerridge.online.
8. Data Security and Retention
We implement technical and organizational security measures including SSL encryption, strict internal access controls, and regular security audits to protect your data against unauthorized access, loss, or alteration. We retain order records only as long as necessary to satisfy warranty, resoling, and tax audit obligations.
9. Contact Us
If you have questions regarding this Privacy Policy or our data handling practices, please contact us at: